I see “Your account needs to be set up. Please try logging back in once your primary contact has set up your account” in my dashboard. What should I do?

If recipients see this message when logged into their admin dashboard, it means the primary contact for their campaign or organization — the individual responsible for connecting bank account information and re-confirming the EIN — either hasn't yet connected the bank account to Stripe or hasn't yet completed the onboarding form.

If a different team member needs to be designated as the campaign or organization's primary contact, they can request the update by emailing recipients@oath.vote.