--- title: Onboarding | Recipient Help Center description: I have questions about the onboarding process. --- [Skip to content](https://helpcenter.oath.vote/recipient-help-center/onboarding#main-content) English - United States Show submenu for translations [![Oath\_FullLockup\_Color\_DarkText-1](https://helpcenter.oath.vote/hs-fs/hubfs/Oath_FullLockup_Color_DarkText-1.png?width=120&height=40&name=Oath_FullLockup_Color_DarkText-1.png)](https://oath.vote) Open main navigation Close main navigation - English - United States Show submenu for translations - [CONTACT US](https://share.hsforms.com/2PuOiHUctSVCrE6mwn7XSGwq1zkk) [CONTACT US](https://share.hsforms.com/2PuOiHUctSVCrE6mwn7XSGwq1zkk) How can we help you? - There are no suggestions because the search field is empty. 1. [Recipient Help Center](https://helpcenter.oath.vote/recipient-help-center) 2. [Onboarding](https://helpcenter.oath.vote/recipient-help-center/onboarding) # Onboarding I have questions about the onboarding process. - [The account is ‘Pending.’ What does this mean?](https://helpcenter.oath.vote/recipient-help-center/the-account-is-pending.-what-does-this-mean) - [How is Stripe different from other payment processors?](https://helpcenter.oath.vote/recipient-help-center/how-is-stripe-different-from-other-payment-processors) - [I have another Stripe account. Can I connect with that one instead?](https://helpcenter.oath.vote/recipient-help-center/i-have-another-stripe-account.-can-i-connect-with-that-one-instead) - [What should the entity be listed as when connecting to Stripe? (nonprofit vs. business)](https://helpcenter.oath.vote/recipient-help-center/what-should-the-entity-be-listed-as-when-connecting-to-stripe-nonprofit-vs.-business) - [The campaign or organization doesn’t have a headshot or logo yet. What should I do?](https://helpcenter.oath.vote/recipient-help-center/the-campaign-or-organization-doesnt-have-a-headshot-or-logo-yet.-what-should-i-do) - [The admin dashboard is not loading. What should I do?](https://helpcenter.oath.vote/recipient-help-center/the-admin-dashboard-is-not-loading.-what-should-i-do) - [The campaign is in a state that does not provide a state campaign ID number. What should I do?](https://helpcenter.oath.vote/recipient-help-center/the-campaign-is-in-a-state-that-does-not-provide-a-state-campaign-id-number.-what-should-i-do) - [The campaign is in a state that is not required to register with the electoral board and therefore does not have the required registration documentation to finalize the submission. What should I do?](https://helpcenter.oath.vote/recipient-help-center/the-campaign-is-in-a-state-that-is-not-required-to-register-with-the-electoral-board-and-therefore-does-not-have-the-required-registration-documentation-to-finalize-the-submission.-what-should-i-do) - [I see “Your account needs to be set up. Please try logging back in once your primary contact has set up your account” in my dashboard. What should I do?](https://helpcenter.oath.vote/recipient-help-center/i-see-your-account-needs-to-be-set-up.-please-try-logging-back-in-once-your-primary-contact-has-set-up-your-account-in-my-dashboard.-what-should-i-do) - [What does a signed bank letter look like?](https://helpcenter.oath.vote/recipient-help-center/what-does-a-signed-bank-letter-look-like) - [The campaign/organization does not have an Employer Identification Number (EIN). Is a Social Security Number (SSN) an acceptable alternative to an EIN?](https://helpcenter.oath.vote/recipient-help-center/the-campaign/organization-does-not-have-an-employer-identification-number-ein.-is-a-social-security-number-ssn-an-acceptable-alternative-to-an-ein) - [I do not have a copy of my IRS Form SS-4. What are alternative documents can I use to validate my EIN?](https://helpcenter.oath.vote/recipient-help-center/i-do-not-have-a-copy-of-my-irs-form-ss-4.-what-are-alternative-documents-can-i-use-to-validate-my-ein) - [I am getting a ‘Please complete all required fields’ error message while submitting the form. What should I do?](https://helpcenter.oath.vote/recipient-help-center/i-am-getting-a-please-complete-all-required-fields-error-message-while-submitting-the-form.-what-should-i-do) - [Our organization doesn’t have a website yet — what do we do?](https://helpcenter.oath.vote/recipient-help-center/our-organization-doesnt-have-a-website-yet-what-do-we-do) - [The invite code I first received is now invalid. What should I do?](https://helpcenter.oath.vote/recipient-help-center/the-invite-code-i-first-received-is-now-invalid.-what-should-i-do) - [How long does it take for the account to be onboarded?](https://helpcenter.oath.vote/recipient-help-center/how-long-does-it-take-for-the-account-to-be-onboarded) - [Can the campaign or organization’s primary contact be changed?](https://helpcenter.oath.vote/recipient-help-center/can-the-campaign-or-organizations-primary-contact-be-changed) - [What is the difference between a responsible party and a primary contact?](https://helpcenter.oath.vote/recipient-help-center/what-is-the-difference-between-a-responsible-party-and-a-primary-contact) - [What is a primary contact?](https://helpcenter.oath.vote/recipient-help-center/what-is-a-primary-contact) - [What documents or information do I need to provide during onboarding?](https://helpcenter.oath.vote/recipient-help-center/what-documents-or-information-do-i-need-to-provide-during-onboarding) - [What is a “Responsible Party”?](https://helpcenter.oath.vote/recipient-help-center/what-is-a-responsible-party) See less ▼ - [Onboarding](https://helpcenter.oath.vote/recipient-help-center/onboarding) - [Account Management](https://helpcenter.oath.vote/recipient-help-center/account-management) - [Compliance](https://helpcenter.oath.vote/recipient-help-center/compliance) - [Payment Processing](https://helpcenter.oath.vote/recipient-help-center/payment-processing) - [Platform & Profile](https://helpcenter.oath.vote/recipient-help-center/platform-profile) - [About Oath](https://helpcenter.oath.vote/recipient-help-center/about-oath) - [Partner Resources Library](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#main-content) - [Getting Started & Setup](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#getting-started-setup) - [Creating Pages](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#creating-pages) - [Page Customization & Design](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#page-customization-design) - [Advanced Links & Page Management](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#advanced-links-page-management) - [Tracking & Attribution](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#tracking-attribution) - [Analytics & Performance](https://helpcenter.oath.vote/recipient-help-center/partner-resources-library#analytics-performance) [![Oath\_FullLockup\_Color\_DarkText-1](https://helpcenter.oath.vote/hs-fs/hubfs/Oath_FullLockup_Color_DarkText-1.png?width=138&height=46&name=Oath_FullLockup_Color_DarkText-1.png "Oath_FullLockup_Color_DarkText-1")](https://oath.vote) Recipient Help Center Copyright © 2025, Oath